Return and Refund Policy - Iconicare

Return and Refund Policy

Thank you for shopping at I-Care. If you are not entirely satisfied with your purchase, we are here to help.


  • You have 30 calendar days to return an item from the date you receive it.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
  • Your item needs to have the proof of purchase.


  • Once we receive your item, we will inspect it and notify you that we have received your returned item.
  • We will then immediately notify you on the status of your refund.
  • If your return is approved, we will initiate a refund to your credit card (or original method of payment).
  • You will receive the credit within ten days


  • You will be responsible for paying your own shipping costs for returning your item should you change your mind about purchasing it.

Faulty Goods

  • Should the item proved be faulty, we will happily replace this OR refund you. Please contact us by email or telephone us on 01249 760585 to arrange collection.

Contact us

If you have any questions on how to return your item to us, please contact us:

Get in Touch

Iconicare Smart Independence
Thane House
SN11 8SB

+44 (0)1249 760585

Customer Services:
+44 (0) 1249 760585


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