Delivery Policy - Iconicare

Delivery Policy

Our Delivery Services

We offer a delivery of within two working days to UK Mainland customers. Order by 2pm Monday to Friday, and your order will be dispatched later that day and delivered two days later. Orders placed after 2pm on any given day may get dispatched that day but are more likely to be dispatched the following working day and therefore delivered three working day after. Orders placed after 2pm on a Friday and across the weekend will be delivered on Wednesday.

We are happy to ship to you anywhere in the world, please contact us for prices.


FREE delivery to the UK excluding Highlands and islands. Any orders from outside the UK are subject to our acceptance and may incur extra delivery, customs handling and import taxes etc. depending on the shipping country. By buying the product, you confirm that you are legally entitled to buy and import the product to the destination where you wish us to send it. We accept no responsibility and will not refund items which are confiscated / destroyed due to the laws in other countries.

Delivery Lead Times

We do not currently deliver on Weekends or Bank Holidays and our lead times are not guaranteed.

Overdue Deliveries

If your order is late our team will be happy to assist you further.

Lost Deliveries

If you believe the carrier has lost your parcel please contact us by email or by telephone 01249 760585 and we will look to resolve the issue as quickly as possible with the carrier service in question.

Fulfilment Locations

Our customers love the choice of products we are able to offer. As such we endeavour to make the largest possible range of our products available to our customers at any one time. However, this does mean that your order may be split into separate parcels and may arrive at different times. All our fulfilment locations work to the same service levels though so you should usually receive your goods in the stated time frames for the service you have chosen.

Get in Touch

Iconicare Smart Independence
Thane House
SN11 8SB

+44 (0)1249 760585

Customer Services:
+44 (0) 1249 760585


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